Centrelink is an Australian Government Statutory Agency, assisting people to become self-sufficient and supporting those in need. Centrelink’s job is to deliver a range of services and payments to eligible retirees, families, carers, students, people looking for work, parents, farmers and people with disabilities. Centrelink works with other government departments and community organisations to link people, especially those who need help to move from welfare to work, to the services and resources they need.
If you are deaf or have a hearing or speech impairment, you can contact Centrelink using the free TTY service. The phone number is FreeCALL 1800 810 586. A TTY service is also available if you wish to contact the Customer Relations line to provide comments, feedback, complaints or compliments. This phone number is FreeCALL™1800 000 567.
If you need an interpreter or a translation service for any documents you need to support a Centrelink claim Centrelink will provide one at no cost to you. Confidentiality provisions and a Code of Ethics cover Centrelink interpreters and translators which means you can be sure that your information remains private.
Information affecting customers with a disability, illness or injury is available in alternative formats. These formats include audio cassette/CD, large print, Braille, and E-text. Centrelink can also provide information products in other formats upon request. Customers who are interested in this service should contact their local Customer Service Centre or phone the Centrelink Disability, Sickness and Carers line on 13 2717.
Centrelink Today is a radio programme for visually impaired and print handicapped people. Regular broadcasts are held on Vision Australia Radio (RPH) for each Australian state or territory.
More information on Centrelink services for People with a disability visit http://www.centrelink.gov.au/internet/internet.nsf/individuals/iid_index.htm